Privacy Policy.

Information we collect

You choose what to share when you contact us. Depending on your inquiry or project, that may include:

• Your name, email address, phone number, and preferred way to reach you.
• Your property location, project details, appliance information, photos, plans, timing, and budget.
• Messages, attachments, and records of our correspondence.

When you visit the website, its hosting and embedded service providers may also receive technical information such as your IP address, browser and device type, pages visited, referring page, and the date and time of your visit.

How we use your information

We use information to respond to questions, confirm our service area, understand your priorities, assess project fit, arrange site visits, prepare estimates, coordinate work, and communicate about your project. Information may also be used to maintain business records, prevent spam or misuse, and meet legal obligations.

Providing a phone number or sending an inquiry does not, by itself, enroll you in a promotional text-message program. Any separate marketing sign-up will explain its own choices.

Services we use & information sharing

Our website uses service providers to help receive and manage inquiries. These providers process the information needed to operate their services:

• Wix Forms hosts our project inquiry form. Information you submit is processed through Wix and made available to Last Mile. Read Wix’s privacy policy.
• HighLevel / LeadConnector provides the chat on our Contact Us page and processes chat messages and information you enter. Read HighLevel’s privacy policy.
• Website hosting, email, and other business service providers help deliver this website, receive correspondence, and maintain project records. Google Fonts supplies the website’s typefaces and receives technical information when they load.

For a project, relevant information may be shared with the tradespeople, designers, engineering professionals, or other partners involved in reviewing or carrying out the work. Information may also be disclosed when required by law or needed to protect legal rights and address fraud or misuse.

The Client Login link opens JobTread, a separate service. JobTread and other websites you reach through external links have their own privacy policies and terms. Service providers may process information outside your state or country.

Cookies & online tracking

Cookies and similar technologies can help embedded forms and chat function, maintain security, remember preferences, and measure how a provider’s service is used. Providers may collect information when their content loads, even before you submit a message.

Last Mile has not added advertising pixels or cross-site advertising trackers to this website. Embedded third-party services may use their own cookies or similar technologies and may collect activity information across websites, as described in their privacy policies.

You can manage cookies through your browser settings. Blocking them may affect the form or chat; you can still contact us directly by phone or email. This website does not currently change its behavior in response to a browser’s Do Not Track signal. A provider’s response to browser privacy signals is governed by its own settings and policy.

Retention & security

Information is retained as needed to handle your inquiry, provide services, maintain project and business records, and address legal, tax, insurance, or dispute-related requirements. The appropriate period depends on the information and our relationship with you; service providers also apply their own retention practices.

No website, email service, or storage system can guarantee complete security. Please avoid sending passwords, access codes, payment-card details, or other sensitive information through the inquiry form or chat. Contact us to arrange an appropriate way to share sensitive project details.

Your choices & privacy requests

You can choose how much information to provide and contact us by phone or email instead of using the online form or chat. Some details are needed to respond meaningfully or plan the work.

To ask about information you have shared, request a correction, request deletion, or tell us your communication preferences, contact us using the details below. We may need to verify your identity. Some records may need to be retained for legal or legitimate business reasons. We will handle applicable privacy rights according to the laws that apply to your request.

If you receive promotional email from us, use its unsubscribe option or contact us. Changes to promotional preferences do not prevent necessary communications about an active inquiry or project.

Children’s privacy

This website is intended for people seeking home and project services and is not directed to children under 13. If you believe a child has provided personal information through the site, please contact us so we can address it.

Changes to this policy

Updates will be posted on this page with a revised effective date. If a change requires additional notice or consent under applicable law, we will provide it.